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Customer Reviews
Average Rating:
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Great product!
My room used to smell like pet odor really bad because of a few accidents that my pets had when they were puppies. I tried everything as far as carpet cleaners and getting professionals out there to get the smell out but nothing ever worked. I pretty much gave up hope and got a ton of the Febreeze air fresheners that I sprayed every morning.
Well, I bought these and put one in the room and it has never smelled like pets again. It has helped a lot with my allergies as well. I clean it out about once a week and it gets really dirty. So that makes me feel good that it is picking up all the bad stuff. I highly recommend these things for anyone.
Rating: -
ionic
works great i have 2 dogs and two cats inside. they want 189 for the set at the store so what a buy
Rating: 
-
Disappointing
I guess my first review got rejected for the mention of a certain website regarding the word ripoff. This was a fairly important point, so I'll try to make note of why. Unfortunately my first review was a little better, but here goes:
First I'll give a report of my experiences with product failure and customer service, then I'll give some general impressions after using the unit for a little less than a year.
Recently my red 'clean' light came on, and no matter how clean the blades and wires were, the clean light would come on after the unit was powered on. This happens after 11 months of mostly continuous use.
I emailed Ionic pro, and got a phone number to call. I called this number and they gave me another phone number to call. It turns out that the first phone number was for Ionic Pro sales, and the second was for retail sales (even though my email specified "I bought this thing from Amazon").
The second phone call resulted in the need to troubleshoot. Since I had done some research online, and since I had a second unit, I knew it was the unit itself - not the blades. If I didn't have the twin pack I wouldn't have had the ability to diagnose this problem - with or without the service representative.
It could have been the blades - apparently running the unit on high power shortens the blade life. The blades "dull" and must be replaced. Or something in the body of the unit breaks and the whole unit needs replaced.
My option was as follows. Fax a copy of my sales receipt to a bogus fax number. This is where my first review was stopped. Looking this phone/fax number online gave disturbing results leading me to believe it was a bogus fax (the ripoff report).
After (or in addition to faxing) I had to ship the unit to them with a copy of the receipt. When they got the unit they would call me for my credit card number so they could ship a new unit. The joke here, is that I pay to ship the broken unit to them, and I pay for shipping on the new unit. I have no idea how much it would cost for me to ship to them, but the shipping of the new unit via USPS was $29.99. So I can only imagine that my under warranty replacement would cost me roughly $60. The replacement process seems rather inefficient, costly, and has some suspicious details.
I must say the representative on the second phone call was nice and helpful. But the service options are disappointing.
All in all, this product is fairly noisy. When it buzzes you are supposed to lift a little lever to clean the wires, this hardly makes a difference. It was quiet for a few days, then I was never able to attain silence again - no matter how clean everything looked.
There is also an annoying bright blue LED that leaves a nice bright spot on the ceiling. Sure this could be covered up with tape.
After a few weeks of what I thought was success with this product, I almost bought a set for my parents. I'm certainly glad I didn't. Given the costs of under warranty replacement, the sale price is no real bargain. I have yet to decide whether I'll return the unit and pay IP another $60, but I doubt it.
Rating: -
cleanr
easy to use. easy to clean. doesn't require a lot of space. very nice.
Rating: -
Great Product
I got these to replace my ~4 year old Ionic Breeze, which had died on me. I'm an allergy suffer and the Ionic Breeze was effective at keeping my allergies in check, so I figured I'd give one of the knock offs a try and save ~50%. After only a few hours use I got noticable allergy relief. The Ionic Breeze is a slightly nicer product, but at twice the cost. I opted for the deal Amazon offered: 1 Ionic Pro Turbo + a twin pack of the compact Ionic Pros.
I'm not sure why there are so many complaints about bright LED. Sure it's bright, but it's not keep you up at night bright. Maybe previous models had a brighter LED.
The compact Ionic Pro, delivers both clean air and a solid value. I no longer miss my Ionic Breeze (which was also a great product).
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